Why Does Your Dental Practice Need Managed Services for IT?

Benefits of Outsourced IT Support

If you thought dental school was hard, you should try running your own dental practice. Keeping a dental practice afloat takes a lot of time and commitment. That’s why smart dental practitioners hire managed services to take over their IT department.

Not long ago, managed IT services for dental practices were unheard of.  However, with the cut-throat competition facing dental firms nowadays, managed services are becoming a staple for dental practitioners countrywide. 

If you own a dental practice, embracing managed services for IT could be just what you need to take it to the next level. The right MSP can help take a huge load off so you can focus on treating your patients and building your client base. That way, you can always stay a few steps ahead of the competition.

This post will highlight why hiring managed services for your IT is in your best interest.

1. For HIPAA Compliance

The federal government requires that all dental practitioners keep their patients’ data private and secure. This is what is known as the Health Insurance Portability and Accountability Act, or HIPAA in short. Violation of HIPAA even unknowingly could lead to hefty fines and are sometimes grounds for termination.

It’s your responsibility as the owner of the practice to ensure the integrity and security of all your patients’ data. This might be quite a challenge for anyone without intricate knowledge of computers and data systems. Managed IT services will ensure that your practice is always HIPAA compliant so that you can sidestep hefty fines and increase patient trust.

2. To Help With Hardware and Software 

It’s hard for a dentist to know their way around computer hardware and software. Plus, with the ever-changing technological scape, what was good today may be obsolete tomorrow. If you need help with hardware and software in your dentist’s office, look no further than managed IT services.

MSPs can help you procure the right hardware and software for your dental office. This means buying everything from the latest software to the most efficient hardware to allow the smooth running of your office. The MSP will also handle any repairs and address any mishaps with software, if necessary.

3. For IT Support

Whenever your hardware malfunctions, you have to call in a team of IT experts to sort the mess out. Outsourcing services for IT means you don’t have to spend a single dime for IT support. Instead, you’ll have an in-house IT support team at your beck and call.

This can be very convenient if hardware or software problems are crippling your practice. The in-house dental IT support will address the issue in no time so you can get back to business.

A little disclaimer, however, some MSPs won’t provide IT support.

The exceptions are those that operate under a service level agreement. Unless you signed an SLA with your managed service provider, you might have to sit out the IT support.

4. To Reduce Your IT Expenditure

When you have to call IT professionals for an emergency, they’ll charge an hourly rate. On the other hand, an MSP will charge you a one-off rate or another billing option that won’t dent your bank account. 

Remember, you have to pay IT, professionals, each time you encounter a problem with your computer systems. However, with MSPs, they’ll handle whatever you throw at them for the period of service, provided you signed an SLA.

Hiring a full-time in-house IT team isn’t any better. An in-house team only works when there’s an emergency. The rest of the time, they just have to make sure everything works fine, yet you have to pay them a bundle every month.

IT experts go through rigorous training and years of college to gain certification. That means they demand a considerable salary that you’ll have to cough up monthly. If you crunch the numbers, you’ll find that managed IT services is way cheaper than an in-house IT team.

5. To Supplement Your IT Department

If you have an established dental practice, it may be hard for the IT department to keep up with the systems. You can hire an MSP to take over some routine procedures like updating software, backing up data, and upgrading the antivirus. Meanwhile, the in-house team can take care of more strategic or financial aspects of your IT setup.

Common Pricing Models for Managed Services

As mentioned above, MSPs are significantly cheaper than in-house IT teams or on-call services. A huge reason for this is the pricing models that MSPs adopt that give bang for the buck. Here are a few pricing models common with most MSPs.

Managed IT Services

This is the most popular pricing model that many dental practitioners prefer. With this model, the MSP acts as your in-house IT team. You can think of it as sub-contracting the MSP to handle all IT-related activities. 

Managed IT Services Providers become your very own IT department but only for the stipulated period. They’ll handle everything from system maintenance, security, backup, cloud management, and even web hosting.

Billing Per Request

As the name suggests, with billing per request, the MSP will charge you every time you request their services. It’s an ideal pricing model if you already have an in-house IT team. The MSP can attend to emergencies like hacks, bugs, or a one-time network upgrade.

The above are the two major pricing models for most MSPs. There’s also software support, which is a rare pricing model that focuses on vendor software. You don’t get the full range of MSP services with a software support pricing model. 

Hire an MSP for a Better Dental Practice

If you want to gain an edge over your competition, then hiring managed services for IT should be on your to-do list. However, make sure you review their pricing model before putting ink to paper. Hiring an MSP to give you a hand with IT stuff is a decision you’ll never regret.

This is just the tip of the iceberg. Make sure you browse the website for more informative blogs.

About the Author: Editorial

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