Did you know that the global field service management market is projected to reach $3.52 billion in 2019, with an annual growth rate of 17.3%? This indicates that field service management is an integral part of any business, especially if you are dealing with employees or contractors who are working outside your property. Managing your organization’s employees and equipment in the field is critical in ensuring that every operation goes smoothly. It helps you make sure that every job is taken care of, ensures effective communication with your employees on the field, and helps track the progress of every fieldwork. Still not convinced if field service management is really essential for your business? The key benefits below will change your mind.
One of the challenges in having employees working off-site is coordination. Operating on-site and having people on the field can be a complicated task that can lead to confusion and delays if not planned out properly. However, with an excellent field management system, you will be able to resolve this challenge by ensuring that each task is assigned to a specific person.
Schedule and assignment errors will be easily fixed so each job or case will be taken care of seamlessly.
Did you know that businesses lose about $11,000 per employee each year because of poor communication? Communication is critical in any form of transaction; whether it is internal or external. Nowadays, field service management applications can be accessed through your anyone’s phone, tablet, and other mobile devices. This means that you will be able to easily communicate with your employees who are working in the field as well as your clients through integrated messaging systems. Remember consistent and effective communication is needed in every successful business.
Having a field service management system keeps you and the rest of your team in the loop. For instance, this management software helps you keep track of your resources as well as your employee’s productivity. This means that you no longer have to wait for them to return to receive progress updates and reports, which includes time and delivery logs. It will also speed up the necessary documentation process, as you can easily send pertinent files and reports to the appropriate departments. Apart from that, field management will also improve the accuracy of the progress details and other information that you are tracking.
Knowledge Base for Your Employees
Another perk of having a field management system is the opportunity to have a knowledge base that your employees can access anytime. To ensure your business’ success, you have to invest in your people’s professional growth and development. Keeping an accessible knowledge base will help your team stay sharp and competent in the industry. By equipping them with relevant educational modules on your field management system, your employees will remain prepared in any work-related situations.
Your field management system also acts as a centralized database where you can store your business-related information from client information details to job data and other important details. Not only does this act as an important support tool for your team but it will also help you manage regulatory compliance by making it more convenient for your field workers to submit paperwork and fulfill other necessary documentations.
Transparency in Operations
Transparency can easily be achieved through the application of a field service management software as it helps the entire company see what is being done and who is doing it. This type of software allows job statuses and other operational outputs to be easily validated. Transparency is important in every company as not only does it build trust among employees, but it also boosts innovation. The practice of transparency in the company will help your team communicate and collaborate better with each other.
Field management helps your field workers perform their tasks more efficiently by equipping them with the right resources and tools. They will be able to be more responsive to your client’s requests and will be more successful in addressing their specific needs. When your team is working more efficiently, there is a high chance of improving your customer’s satisfaction.
Field management offers a multitude of benefits for any company. The right field management software can act as a centralized database, communication system, scheduling tool, job assignment platform, and a knowledge base. Thanks to the valuable advantages it offers, it helps achieve your business goals and empowers your entire team. In the long run, a field management system is essential to reach success in the industry.