Over 44 percent of chief intelligence officers are more likely to outsource their IT support than they were only 5 years ago. That makes the IT sector one of the quickest to switch to outsourced suppliers.
Why are so many CIOs leaning toward outsourcing? Let’s look at 7 key benefits of managed IT services for your business.
1.Free Up Your IT Staff for Critical Tasks
Working with a managed IT provider lets you free up your internal IT staff for critical tasks. IT outsourcing services can handle the day-to-day stuff for you.
This means your internal team can handle your most sensitive data and respond to emergency issues much quicker. And the day-to-day tasks won’t need to go on the back-burner while they focus on those things.
2.Save Time and Money on Continuing Education
Another reason many companies are looking for managed IT services is that it reduces the need for ongoing training. Technology doesn’t stand still for long so keeping up to date with the latest changes takes time away from doing the work.
When you work with managed IT companies, they take on the responsibility of keeping their staff up to date. Those training costs are part of the monthly fee you pay them but they can spread the cost across all their clients, keeping your portion to a minimum.
3.Scale Up or Down As Needed
Another one of the benefits of outsourcing IT support is that you can scale up or down as needed. If you’re launching a new product or service or migrating to a new system that’s going to need extra support resources, the IT service provider can add staff to your team.
Once your needs level off and go back to normal, they can move those IT agents out of your team again.
If you handle all your IT support internally, the only way to scale up is to hire more staff. That takes time and can be quite costly between salary, insurance, and other costs of hiring people.
And if you want to scale down again after your needs peak, it’s a lot more difficult to get rid of internal staff.
4.Enhanced Availability of IT Support
Many managed IT companies offer 24/7 support. They can provide support to your employees at any time of the day or night, giving them more flexibility in their working hours.
To offer the same level of support through an internal team, you’ll need to have at least twice the number of staff to cover 24 hours a day. You would also face the added costs of keeping your office or other facilities open 24 hours a day.
5.Shift the Compliance Burden
If you work in an industry that regulates how you handle data, you’re obligated to meet certain standards. Regulations like HIPAA, PCI security, and the Sarbanes-Oxley act lay out very specific rules about privacy, security, and reporting.
Managed IT services that work with clients in regulated industries understand the relevant regulations and are careful to be fully compliant in everything they do. They should be able to provide a guarantee that they’ll meet those requirements, removing the burden of compliance from your in-house IT staff.
6.Pay a Fixed Cost for IT Support
One of the biggest advantages of working with a managed IT support service is the cost savings you’ll see.
It might seem counter-intuitive at first glance. After all, you’re paying an outside company to handle work that your in-house staff could theoretically do.
You’ll see savings in several ways. First, by outsourcing the day-to-day work and freeing up your in-house staff, you can get by with fewer employees on your payroll. This not only saves the cost of their salary, but also reduces the cost of insurance, healthcare, and other benefits.
You’ll also potentially save on the cost of maintaining working space for internal staff. This is especially true in the case of 24/7 support since you would need to keep your office operating around the clock.
Insurance, utilities, cleaning, and various other costs would add up to considerably more than you typically pay for managed IT services.
With a managed IT service, you generally pay a fixed monthly cost. This makes it easier to budget for over the long term.
You’ll also reduce your infrastructure costs since you’ll use the managed IT company’s resources for many things you would otherwise need to do in-house. This reduces your capital expenses as well as the cost of operating that equipment — power consumption, operating space, and so on.
7. Avoid Security Breaches
Cyber threats constantly evolve as hackers find new ways to target your company’s data. A managed IT provider can typically provide better security than an in-house team because they have the resources to keep their staff up-to-date with the latest threats.
Not all managed IT providers include security offerings in their services, however, so you should always check to make sure that’s part of the package. If not, consider bringing in a cybersecurity consultant to work alongside the managed IT service to help get things set up safely.
These Benefits of Managed IT Services Speak for Themselves
As you can see, there are quite a few benefits of managed IT services. Unless you’ve got a large team of in-house IT staff and the budget to keep them trained on an ongoing basis, you’ll reap many rewards by outsourcing this part of your business to outside experts.
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